MSI Data LLC Apps

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Efficiency with Service Pro® MobileYour customers have higher expectations.Help your field service technicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty andother call resolution information consistently outperform theirpeers because their technicians can complete their work morequickly, and at a higher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Service technicians canrecord work in areas with or without wireless networkconnectivity.• Service Pro Mobile is easy to use - The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device's native navigation.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise orcloud.• Service Pro Mobile does work orders and inspections - Techniciansthat perform work orders and inspections need just one device andjust one app - Service Pro Mobile.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system, or our own Service Prosystem.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Important Alerts• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Important Alert• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Efficiency with Service Pro® MobileYour customers have higher expectations.Help your field service technicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty andother call resolution information consistently outperform theirpeers because their technicians can complete their work morequickly, and at a higher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Service technicians canrecord work in areas with or without wireless networkconnectivity.• Service Pro Mobile is easy to use - The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device's native navigation.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise orcloud.• Service Pro Mobile does work orders and inspections - Techniciansthat perform work orders and inspections need just one device andjust one app - Service Pro Mobile.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system, or our own Service Prosystem.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Important Alerts• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Important Alert• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Field Reporting Software from MSIData. Do notdownload unless requested by MSIData

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase TechnicianUtilizationand Boost Service Performance with Service Pro®MobileYour customers have high expectations. Help your fieldservicetechnicians exceed them.Field service organizations that empower their servicetechnicianswith real time customer, asset, inventory, warranty andother callresolution information consistently outperform theirpeers becausetheir technicians can complete their work morequickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfieldservice techs with immediate information to get the job doneright,on the first call.• Service Pro Mobile works anywhere - Technicians can record workinareas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitivelylaidout and use the device's native navigation. It’s cross platformandconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro -Stopwasting effort! Integration with Service Pro® extends worldclassfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Dataissaved to permanent tables matching the structure of the ServiceProback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system–Enjoy company-wide field service automation by using ServiceProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless servicemanagementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

A mobile cable collections app.Collections Pro targets cable collections agencies that collectpayments and/or equipment from delinquent accounts. Each accounthas a work order associated with it that gives information aboutthe account, such as address, customer name and account numbers,issued equipment and back balances. Those work orders are assignedto collections technicians on routes. Each work order can have oneor more dispositions. The dispositions are actions such as “Knockedon the door and got no answer” or “Collected Payment/Equipment”etc. The technician can set follow up dates in case of no answer,or complete the collections.The collections process consists of 3 parts and can be anycombination of these three:• Collect Paymentso The back balance is displayed to the technician for the accounthe’s working on and he fills in how much money he’s collectingalong with billing information. No credit card information iscollected or stored on the device, but this is used more as anaudit trail. After the information is filled in, both thetechnician and the customer sign their names on the app to confirmthe details.• Collect Equipmento On the mobile device, you can see every piece of equipmentassociated with a given account. To collect equipment, you have afew options. You can tap on the list item to mark it as collected,or scan a barcode. If the barcode scanner doesn’t find a match inthe list of equipment, the technician can add additional equipmentto the account as part of the collection to take care of thescenario “hey I have this cable box, can you take that with you aswell?”.• Perform Disconnecto Disconnects utilize our robust inspection engine. Each companycan fully customize their own inspection to facilitate adisconnect. Be it taking pictures, collecting signatures, checkingoff work performed, etc., companies can use these optionalinspections to keep track of just what was done to complete adisconnect.The application also has robust GPS tracking capabilities that takecoordinates both during set intervals and during certain actions,such as completing a disposition. Collections Pro also has a clockin and clock out system so that technicians are only being trackedwhen they’re clocked in, and can only perform work when clocked in.This allows the supervisors to monitor productivity and match itagainst their own time logs to see when a technician actuallyworked.MSI’s Collections Pro mobile app is designed to improve cabletechnician productivity by replacing manual systems in the fieldand office. A native mobile app which works in connected ordisconnected environments, Collections Pro will automate technicianfield data collection processes through mobile data collection, andautomated synchronization with Collections Pro routing and fieldmanagement in the home office.Collections Pro includes features for managing the entire cablefield collections business process, including equipment recovery,disconnects, payments and more. Mobile app features include:• Customers• Dispositions• Routing• GPS• Payments• Equipment Assets• Work Orders• Inspections• Work Status• Signatures• Photos• Time Clock• Billing System Integration

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase TechnicianUtilizationand Boost Service Performance with Service Pro®MobileYour customers have high expectations. Help your fieldservicetechnicians exceed them.Field service organizations that empower theirservicetechnicians with real time customer, asset, inventory,warranty,support for Viewpoint equipment, and other callresolutioninformation consistently outperform their peers becausetheirtechnicians can complete their work more quickly, and at ahigherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfieldservice techs with immediate information to get the job doneright,on the first call.• Service Pro Mobile works anywhere—Record work in areas withourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile fieldservicemanagement features of Service Pro Mobile are intuitivelylaid outand use the device’s native navigation. It’s cross platformandconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of ServicePro—Stopwasting effort! Integration with Service Pro extends worldclassfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders andinspections.—Techniciansneed just one device and just one app—Service Pro Mobile. And datais saved to permanent tables matchingthe structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home officesystem—Enjoycompany-wide field service automation by using SPM withyour homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless servicemanagementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

VEIL Mobile 2014Mobile Safety Inspection Software

Improve organizational, employee, equipment and jobsitesafety,simplify compliance and boost field efficiency with VEILMobile2014 from MSI Data.You make no compromises when it comes to your fieldsafetypractices. Equip your field safety management personnel withVEILMobile, mobile safety inspection software that doesn’tcutcorners.

Designed for construction, repair, maintenance,manufacturing,telecommunications and other field workforceintensiveorganizations, VEIL Mobile’s powerful, end-to-endinspectionmanagement capabilities will make your field workforcemoreproductive, improving:• Compliance with safety / regulatory standards• Calibration or specification of equipment• Compliance with internal policies and procedures• Troubleshooting of equipment for failures or defects• Monitoring safety / security of equipment or personnel• Productivity of field workers and back-office personnel• Identification of safety conditions that requirecorrectiveactionWhy VEIL Mobile?A more informed technician is more productive! Empower yourfieldservice techs with immediate information to get the job doneright,on the first call.• VEIL Mobile deploys in the cloud or on-premise.• VEIL Mobile works anywhere - Service technicians can recordworkin areas with or without wireless network connectivity.• VEIL Mobile is easy to use - The mobile safety inspectionfeaturesof VEIL Mobile are intuitively laid out and use the iPhoneand iPaddevice's native navigation.• VEIL Mobile is a seamless extension of VEIL InspectionManagementSoftware - Stop wasted effort! Extend world classinspectionmanagement productivity across the enterprise byperforming mobilesafety inspections in the field in unison with MSIData’s VEILinspection management software in the office.• VEIL Mobile does any type of inspection – Field workersthatperform inspections need just one device and just one app forallof their inspection needs, whether they are job sitesafetyinspections, equipment safety inspections, routineassetinspections and more.• VEIL Mobile can integrate with your 'home office' system –Enjoycompany-wide inspection process automation by using VEILMobilewith your home office system.
• VEIL Mobile is easy to acquire for field organizations ofallsizes – MSI Data makes powerful field safety inspectionmanagementaccessible to organizations large and small.


What can VEIL Mobile do?VEIL Mobile includes many paperless safety inspectionmanagementcapabilities for field inspectors, foremen,superintendents,project manager and other site safety observerpersonnel:• NEW! Collapsible Field Reporting Form Sections• NEW! Unlimited Mobile Field Reporting / InspectionFormQuestions• NEW! Unlimited Question Sub-Inspection Levels• NEW! Multiple Answer Type Triggers for Sub-Inspections• NEW! Additional Question Type – Multi-Select• Job List• Inspection List• New Job Creation in the Field• Job, Site, Equipment Safety History• Site Safety History• Inspection Management• Automated, Multi-Step Inspections• Inspection Number Generation• Time Tracking• Multiple Standardized Inspections• Controlled Inspection Actions• Customizable Observer Statuses• Photo Capture• Signature Capture• Inspection Report Creation• Email Inspection Report

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase TechnicianUtilizationand Boost Service Performance with Service Pro®MobileYour customers have high expectations. Help your fieldservicetechnicians exceed them.Field service organizations that empower their servicetechnicianswith real time customer, asset, inventory, warranty andother callresolution information consistently outperform theirpeers becausetheir technicians can complete their work morequickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfieldservice techs with immediate information to get the job doneright,on the first call.• Service Pro Mobile works anywhere - Technicians can record workinareas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitivelylaidout and use the device's native navigation. It’s cross platformandconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro -Stopwasting effort! Integration with Service Pro® extends worldclassfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Dataissaved to permanent tables matching the structure of the ServiceProback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system–Enjoy company-wide field service automation by using ServiceProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless servicemanagementcapabilities for field service technicians:• Service Technician Status• Important Alert• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service Software Improve Customer Satisfaction,Increase Technician Utilization and Boost Service Performance withService Pro® Mobile Your customers have high expectations. Helpyour field service technicians exceed them. Field serviceorganizations that empower their service technicians with real timecustomer, asset, inventory, warranty and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate. Why Service Pro Mobile? A moreinformed technician is more productive! Empower your field servicetechs with immediate information to get the job done right, on thefirst call. • Service Pro Mobile works anywhere - Technicians canrecord work in areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options. • Service ProMobile is a seamless extension of Service Pro - Stop wastingeffort! Integration with Service Pro® extends world class fieldservice productivity to the field. • Service Pro Mobile deploymentoptions - On-premise or cloud • Service Pro Mobile does work ordersand inspections – Data is saved to permanent tables matching thestructure of the Service Pro back-end feature. • Service Pro Mobilecan integrate to your ‘home office’ system – Enjoy company-widefield service automation by using Service Pro Mobile with your homeoffice system. What can Service Pro Mobile do? Service Pro Mobileincludes many paperless service management capabilities for fieldservice technicians: • Service Technician Status • Important Alert• Built-In Text Messaging • Service Technician Calendar • WorkOrder Management: • Site Contacts • Site Equipment Assets •Warranty Tracking • Technician Time Tracking • Inventory Tracking •Asset Inspections • Service History • Photo Capture • SignatureCapture • Reverse Geocoding • Create and view line items toserviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.• Service Pro Mobile deployment options—On premise or cloud.• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro systemWhat can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service technician status• Important alerts• Built in text messaging• Service technician calendar• Work order management• Site contacts• Site equipment assets• Warranty tracking• Technician time tracking• Inventory tracking• Asset inspections• Service history• Photo capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® MobileYour customers have high expectations. Help your field servicetechnicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.• Service Pro Mobile works anywhere - Technicians can record workin areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Data issaved to permanent tables matching the structure of the Service Proback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Work Order Management:• Technician Time Tracking• Inventory Tracking• Asset Inspections• Photo Capture• Signature Capture

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase Technician Utilization andBoost Service Efficiency with Service Pro® MobileYour customers have higher expectations.Help your field service technicians exceed them.Field service organizations that empower their service technicianswith real time customer, asset, inventory, warranty and other callresolution information consistently outperform their peers becausetheir technicians can complete their work more quickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower your fieldservice techs with immediate information to get the job done right,on the first call.• Service Pro Mobile works anywhere - Service technicians canrecord work in areas with or without wireless networkconnectivity.• Service Pro Mobile is easy to use - The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device's native navigation.• Service Pro Mobile is a seamless extension of Service Pro - Stopwasting effort! Integration with Service Pro® extends world classfield service productivity to the field.• Service Pro Mobile deployment options - On-premise orcloud.• Service Pro Mobile does work orders and inspections - Techniciansthat perform work orders and inspections need just one device andjust one app - Service Pro Mobile.• Optionally capture GPS records at important steps of the orderprocess. (Continued use of GPS running in the background candramatically decrease battery life.)• Service Pro Mobile can integrate to your ‘home office’ system –Enjoy company-wide field service automation by using Service ProMobile with your home office system, or our own Service Prosystem.What can Service Pro Mobile do?Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:• Service Technician Status• Important Alerts• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture• Technician Location Tracking using Device's GPSContinued use of GPS running in the background can dramaticallydecrease battery life.

Mobile Field Service Software Improve Customer Satisfaction,Increase Technician Utilization and Boost Service Performance withService Pro® Mobile Your customers have high expectations. Helpyour field service technicians exceed them. Field serviceorganizations that empower their service technicians with real timecustomer, asset, inventory, warranty, support for Viewpointequipment, and other call resolution information consistentlyoutperform their peers because their technicians can complete theirwork more quickly, and at a higher first time response successrate. Why Service Pro Mobile? A more informed technician is moreproductive! Empower your field service techs with immediateinformation to get the job done right, on the first call. • ServicePro Mobile works anywhere—Record work in areas with our withoutwireless network connectivity. • Service Pro Mobile is easy touse—The mobile field service management features of Service ProMobile are intuitively laid out and use the device’s nativenavigation. It’s cross platform and consistent between iOS andAndroid menu options. • Service Pro Mobile is a seamless extensionof Service Pro—Stop wasting effort! Integration with Service Proextends world class field service productivity to the field. •Service Pro Mobile deployment options—On premise or cloud. •Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature. • Service Pro Mobile can integrate to yourhome office system—Enjoy company-wide field service automation byusing SPM with your home office system, or our service pro systemWhat can Service Pro Mobile do? Service Pro Mobile includes manypaperless service management capabilities for field servicetechnicians: • Service technician status • Important alerts • Builtin text messaging • Service technician calendar • Work ordermanagement • Site contacts • Site equipment assets • Warrantytracking • Technician time tracking • Inventory tracking • Assetinspections • Service history • Photo capture • Reverse Geocoding •Create and view line items to serviceable assets

Mobile Field Service SoftwareImprove Customer Satisfaction, Increase TechnicianUtilizationand Boost Service Performance with Service Pro®MobileYour customers have high expectations. Help your fieldservicetechnicians exceed them.Field service organizations that empower their servicetechnicianswith real time customer, asset, inventory, warranty andother callresolution information consistently outperform theirpeers becausetheir technicians can complete their work morequickly, and at ahigher first time response success rate.Why Service Pro Mobile?A more informed technician is more productive! Empower yourfieldservice techs with immediate information to get the job doneright,on the first call.• Service Pro Mobile works anywhere - Technicians can record workinareas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitivelylaidout and use the device's native navigation. It’s cross platformandconsistent between iOS and Android menu options.• Service Pro Mobile is a seamless extension of Service Pro -Stopwasting effort! Integration with Service Pro® extends worldclassfield service productivity to the field.• Service Pro Mobile deployment options - On-premise or cloud• Service Pro Mobile does work orders and inspections – Dataissaved to permanent tables matching the structure of the ServiceProback-end feature.• Service Pro Mobile can integrate to your ‘home office’ system–Enjoy company-wide field service automation by using ServiceProMobile with your home office system.What can Service Pro Mobile do?Service Pro Mobile includes many paperless servicemanagementcapabilities for field service technicians:• Service Technician Status• Important Alert• Built-In Text Messaging• Service Technician Calendar• Work Order Management:• Site Contacts• Site Equipment Assets• Warranty Tracking• Technician Time Tracking• Inventory Tracking• Asset Inspections• Service History• Photo Capture• Signature Capture• Reverse Geocoding• Create and view line items to serviceable assets

Mobile Field Service Software Improve Customer Satisfaction,Increase Technician Utilization and Boost Service Performance withService Pro® Mobile Your customers have high expectations. Helpyour field service technicians exceed them. Field serviceorganizations that empower their service technicians with real timecustomer, asset, inventory, warranty and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate. Why Service Pro Mobile? A moreinformed technician is more productive! Empower your field servicetechs with immediate information to get the job done right, on thefirst call. • Service Pro Mobile works anywhere - Technicians canrecord work in areas with or without wireless network connectivity.• Service Pro Mobile is easy to use – Features are intuitively laidout and use the device's native navigation. It’s cross platform andconsistent between iOS and Android menu options. • Service ProMobile is a seamless extension of Service Pro - Stop wastingeffort! Integration with Service Pro® extends world class fieldservice productivity to the field. • Service Pro Mobile deploymentoptions - On-premise or cloud • Service Pro Mobile does work ordersand inspections – Data is saved to permanent tables matching thestructure of the Service Pro back-end feature. • Service Pro Mobilecan integrate to your ‘home office’ system – Enjoy company-widefield service automation by using Service Pro Mobile with your homeoffice system. What can Service Pro Mobile do? Service Pro Mobileincludes many paperless service management capabilities for fieldservice technicians: • Service Technician Status • Work OrderManagement: • Technician Time Tracking • Inventory Tracking • AssetInspections • Photo Capture • Signature Capture

Increase Technician Utilization and Boost Service Performance